Order for more than DKK 400 and get free delivery.

Terms and Conditions

Terms and Conditions for Just Plants ApS

Just Plants ApS

Symbion - Fruebjergvej 3
2100 Copenhagen Ø
CVR: 40876081

Payment

Just Plants ApS receives online payments via American Express, Bitcoin, Dankort, Diners Club, Forbrugsforeningen, iDeal, JCB, Maestro, Mastercard, MobilePay, PayPal, PaySafeCard, Swish, Trustly, ViaBill, Visa, Visa Electron.

Payment will only be deducted from your account when the physical item is shipped or when the virtual product is created, unless otherwise agreed or otherwise stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website include VAT.

The website uses the following currencies for pricing:

Denmark - Kroner (DKK)

Just Plants ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.

Delivery

Delivery takes place via the delivery company Xpressen.

Delivery takes place every Thursday.
Must be ordered on Sunday before kl. 15 to receive the following Thursday.
For later orders, the shipment will arrive the following Thursday.

Delivery area: We only deliver goods within Denmark.

Just Plants ApS ships goods with the following: Xpressen ApS

Shipping is DKK 59. 

For purchases over DKK 400, shipping is free.

You will always receive a track and trace no so you can follow your package, from our warehouse to your home.

Right of Cancellation

A 14-day full right of withdrawal is granted on items purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

Requests for cancellation must be notified to us no later than 14 days after delivery and be received by us no later than 14 days after we have been informed of your right to withdrawal.

Requests for the use of the right of withdrawal must be sent by email to: kontakt@justplants.dk
To which the standard cancellation form is requested to be completed and sent with
(see the form at the bottom of the terms and conditions).

Return Conditions

You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and function.

This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back.
It is up to Just Plants ApS to assess the condition of the product.

Warranty

The right to make a complaint about products is given within the referred expiry date, in accordance with the Danish Purchase Act.
The right of complaint applies to all errors in software, material and manufacturing.

Complaint regarding. Defective situation must be reported to Just Plants ApS within a reasonable time after receipt. Here, a maximum of two months is considered a reasonable time, unless otherwise agreed.
We refund reasonable shipping costs.

The complaint is waived by improper or unusual operation of the product.

Just Plants ApS covers the return costs to a reasonable extent.

When returning, the company is contacted:

Just Plants ApS

Fruebjergvej 3

2100 Copenhagen Ø

Phone: +45 22 70 00 88

Complaints are received not if these are sent per. cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory.

You can have your information deleted at any time.

In order for you to enter into an agreement with Just Plants ApS, we need the following information:

. Name

. Address

. Phone number

. Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Just Plants ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.

You can read more about your data below GPDR / CCPA

The director and the employees of Just Plants ApS have access to the information that is registered about you.

The data responsible for Just Plants ApS is: Malte Clausen.

We do not store and transmit customer information encrypted.

As registered with Just Plants ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you.
You have these rights according to the Personal Data Act and inquiries in this connection should be directed to kontakt@justplants.dk.

Sign Stats

We use a log statistic at http://www.justplants.dk which means a statistics system collects information which can give a statistical picture of how many visitors we have, where they come from, and where on the website the visitor has left.

The log statistics are only used for the purpose of optimizing Just Plants ApS's website.

Consumer Protection

Read more about your protection as a consumer when you buy through a PensoPay payment solution:

https://pensopay.com/mere/forbrugerbeskyttelse/

Appeals

In the event of a complaint, our e-mail address must be stated: kontakt@justplants.dk and the website where you purchased the item.

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards (Link).

For non-EU citizens, complaints must be sent via the EU Commission's online complaint platform.

ec.europa.eu

Model Withdrawal Form

(This form is completed and returned only if the right of withdrawal is exercised).

To (Here the operator's name, physical address and, if applicable, fax number and e-mail address of the trader himself are inserted).

- I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*).

Ordered on (*) / received on (*).

Consumer name (Consumer names).

Consumer Address (Consumer Address).

- Consumer signature (Consumer signatures)
(only if the contents of the form are announced on paper).

- Date.